Delivery and returns
DELIVERY POLICY
Bikes: Shipping is £40
Parts and Accessories: Shipping is £3.95 for standard parts and accessories.
Larger and Heavier Items: Certain larger and heavier items may incur an additional shipping charge of £10. If this applies, the charge will be clearly indicated at checkout.
We currently ship to the UK only.
Delivery times may vary depending on the item and location. You will receive a confirmation email with tracking details once your order has been dispatched.
If you have any questions or require further assistance, please contact info@bikeproracing.net.
RETURNS POLICY
If you need to return a full or partial order, send us an email at info@bikeproracing.net and send your item(s) to: BIKE PRO RACING LTD, 50, High Street, Kings Heath, Birmingham, W Midlands, B14 7JZ. To complete your return, we require a receipt or proof of purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gift cards are non-returnable.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
Refunds take between 10-15 working days to be processed. After such time if you have not received the refund contact your bank to check the status of the delay. If this does not resolved your query please contact us at info@bikeproracing.net.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bikeproracing.net and send your item to: BIKE PRO RACING LTD, 50, High Street, Kings Heath, Birmingham, W Midlands, B14 7JZ.
SHIPPING
To return your product, you should mail your product to: BIKE PRO RACING LTD, 50, High Street, Kings Heath, Birmingham, W Midlands, B14 7JZ. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.